FAQs

What are the new guidelines for Liquids, Aerosols and Gels in carry on baggage?

To increase your safety, there are new rules for taking liquids, aerosols and gels on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.

These new rules are needed to protect you from the threat of liquid explosives. They are in effect from 31 March 2007.  For further information on the new restrictions you can visit the Australian Government website by clicking on the link below.  Please note you will be leaving the Sydney Airport Shopping website.

Tell me more about the guidelines

How much Duty Free can I purchase?

As of February 1, 2005, the duty free purchase allowances in Australia have increased. Travellers entering Australia are entitled to the allowances described below.

General
The limit is now AU$900 worth of goods (AU$450 for people under 18) including gifts, souvenirs, cameras, electronic equipment, leather goods, perfume concentrates, jewellery, watches and sporting equipment.  Alcohol and tobacco products cannot be included in this allowance.

These goods can be:

• obtained overseas
• purchased in Australia duty or tax free before departure
• goods for which a tax refund has been approved through the Tourist Refund Scheme; or
• purchased from an inwards duty free shop on arrival.

Alcohol
2.25 litres of alcoholic beverages for each passenger aged 18 years or over.

Tobacco
250 cigarettes, or 250 grams of cigars or tobacco products for each passenger aged 18 years or over.

You can pool your duty free concessions if you are a family travelling together.  Most personal items such as new clothing, footwear, and articles for personal hygiene and grooming (but not fur or perfume concentrates) may also be brought into Australia in accompanied baggage free from duty and/or tax.  If you are unsure of your duty or tax free entitlements, speak to a Customs officer or call 1300 363 263.

NOTE: if you exceed any of the concession limits set out above, Australian Customs will charge you the duty and tax on the entire importation or purchase within that group of items.

To pre-order your tax and duty free shopping, click here.

Can I pre-order my Duty Free?

You can order your duty free in advance and have it 'Ready for Collection" at Sydney Airport when you depart or return to Australia. You can learn more at the SYD Tax and Duty Free website. 

Show me how to pre-order my  Duty free shopping

Where can I exchange money and what credit cards are available?

Exchange facilities are available at the airport at Travelex and ANZ.

You can also pre-order your foreign currency by clicking on the following link to the Travelex website.  Please note you will be leaving the Sydney Airport Shopping website.

Show me how to pre-order my foreign currency

Does the airport have banking facilities?

ANZ Bank has a branch in the International Departures Hall to help you with all of the services you expect from a local bank branch and more. A more detailed decription of the sevices offered by ANZ can be found here.

What is the Tourist Refund Scheme and how do I make a claim?

The Tourist Refund Scheme (TRS) enables you to claim a tax refund on goods purchased in Australia.  To claim a refund you must:

• Spend $300 or more in the one store and get a single tax invoice
• Buy goods no more than 30 days before departure
• Wear or carry the goods on board and present them along with your tax invoice, passport and boarding pass to a TRS facility
• Claims are only available up to 30 minutes prior to the scheduled departure of your flight  

More information is available by visiting the Australian Customs Service website. Please note you will be leaving the Sydney Airport Shopping website.

How do Australian clothing sizes differ?

Australian clothing sizes are different to those in Europe, America and Japan. Please see below table for a comparison.

How do I advertise at Sydney Airport?

T1 International Terminal internal advertising and T2 Domestic terminal external advertising.

T1 International Terminal
Media assets at Sydney Airport’s T1 International Terminal and selected external sites including the T2 Domestic Terminal, owned by Sydney Airport Corporation Limited, are marketed under the Navigator brand.

For more information on the range of advertising opportunities available under the Navigator brand please contact: paul.osborne@sydneyairport-media.com.  You can also visit www.sydneyairport-media.com .  Please note you will be leaving the Sydney Airport Shopping website.

T2 Domestic Terminal
Eye Corp Pty Limited is the access point for a complete range of internal advertising opportunities at Sydney Airport’s T2 Domestic Terminal.

For more information on the range of advertising opportunities available from EYE please contact: stevegeelan@eyecorp.com or elisetaylor@eyecorp.com You can also visit www.eyecorp.com.   Please note you will be leaving the Sydney Airport Shopping website.

Where can I make a comment about my airport shopping experience or the shopping website?

We are always seeking ways to improve services we provide and we welcome your feedback.  Please Contact Us and complete the Feedback Form.